Shipping Policy
HK Thousand Bless Technology Co., Limited ships women's shoes to all countries and territories worldwide. HK Thousand Bless Technology Co., Limited does not ship to addresses in sanctioned countries or regions. HK Thousand Bless Technology Co., Limited processes all orders in the order they are received.
Order Processing Time
HK Thousand Bless Technology Co., Limited processes orders within 1 to 2 business days after payment confirmation. Orders placed on Saturday, Sunday, or a public holiday are processed on the next business day. HK Thousand Bless Technology Co., Limited sends a tracking number to the customer's email address after order dispatch. HK Thousand Bless Technology Co., Limited does not process orders on national holidays.
Shipping Methods and Delivery Times
HK Thousand Bless Technology Co., Limited offers standard shipping and express shipping. Standard shipping delivers within 7 to 14 business days after dispatch. Express shipping delivers within 3 to 5 business days after dispatch. Delivery times are estimates and not guaranteed. HK Thousand Bless Technology Co., Limited is not liable for delays caused by customs, postal strikes, or natural disasters. HK Thousand Bless Technology Co., Limited is not liable for delays caused by incorrect delivery addresses provided by the buyer.
Shipping Costs
HK Thousand Bless Technology Co., Limited charges $5.99 for standard shipping on orders below $50.00. Standard shipping is free for orders of $50.00 or more. Express shipping costs $15.99 for all orders. The customer pays all customs duties, taxes, and import fees imposed by the destination country. HK Thousand Bless Technology Co., Limited does not reimburse customs duties, taxes, or import fees for returned orders.
Order Tracking
HK Thousand Bless Technology Co., Limited provides a tracking number for every shipped order. The buyer must monitor the tracking status. HK Thousand Bless Technology Co., Limited is not responsible for packages that are marked as delivered by the carrier. If the tracking shows no movement for 10 business days, the buyer must contact [email protected] to request an investigation.
Lost or Stolen Packages
HK Thousand Bless Technology Co., Limited is not liable for packages lost or stolen after the carrier confirms delivery. The buyer must file a claim with the carrier. HK Thousand Bless Technology Co., Limited provides proof of shipment and tracking information to assist the buyer's claim. HK Thousand Bless Technology Co., Limited does not issue refunds for packages lost or stolen after delivery confirmation.
Order Cancellation
The buyer may cancel an order within 2 hours after placing the order. The buyer must contact [email protected] to request cancellation. HK Thousand Bless Technology Co., Limited processes cancellations within 1 business day. If the order has already been dispatched, the buyer must follow the return process. HK Thousand Bless Technology Co., Limited does not charge a cancellation fee.
Address Accuracy
The buyer must provide a complete and accurate delivery address. HK Thousand Bless Technology Co., Limited is not responsible for orders shipped to an incorrect address provided by the buyer. The buyer must pay for reshipping costs if the order is returned to HK Thousand Bless Technology Co., Limited due to an incorrect address. HK Thousand Bless Technology Co., Limited does not refund original shipping costs for orders returned due to an incorrect address.
Returns and Refunds Policy
HK Thousand Bless Technology Co., Limited offers a 14-day no-reason refund policy. The buyer may return any women's shoes within 14 calendar days after the delivery date for a full refund. The buyer must initiate the return by contacting [email protected] within this 14-day period. The buyer bears all return shipping costs. HK Thousand Bless Technology Co., Limited does not provide prepaid return labels. The buyer must ship the return at the buyer's own expense. HK Thousand Bless Technology Co., Limited does not reimburse return shipping costs.
Return Conditions
Returned shoes must be unworn, unwashed, and undamaged. The shoes must include all original packaging, shoe boxes, tags, and accessories. HK Thousand Bless Technology Co., Limited rejects returns of shoes that show signs of wear, odor, or alteration. HK Thousand Bless Technology Co., Limited rejects returns of shoes that are missing the original shoe box. HK Thousand Bless Technology Co., Limited rejects returns of shoes that have been customized or modified.
Return Process
Step 1: The buyer contacts [email protected] within 14 days after delivery to request a return authorization number. Step 2: The buyer writes the return authorization number on the outside of the shipping package. Step 3: The buyer packs the shoes in the original shoe box and then places that box inside a protective shipping box. Step 4: The buyer ships the package to the following recipient: The recipient must be HK Thousand Bless Technology Co., Limited, the contact phone is +852 9899 9404, and the specific return address is ROOM 1503-09, 15/F, CAUSEWAY BAY CENTRE, 15-23 SUGAR STREET, CAUSEWAY BAY, HONG KONG. Step 5: The buyer sends the tracking number to [email protected]. Step 6: HK Thousand Bless Technology Co., Limited inspects the returned shoes within 3 business days after receipt. Step 7: HK Thousand Bless Technology Co., Limited approves or denies the refund based on the return conditions. Step 8: HK Thousand Bless Technology Co., Limited issues the refund to the original payment method after approval.
Return Authorization Number
The return authorization number is valid for 14 days after issuance. The buyer must ship the return within this 14-day period. HK Thousand Bless Technology Co., Limited rejects any return that arrives without a valid return authorization number. HK Thousand Bless Technology Co., Limited rejects any return that arrives after the return authorization number expires.
Refund Timing
HK Thousand Bless Technology Co., Limited issues refunds to the original payment method after return approval. The refund arrival time is at least 14 days from the approval date. The refund arrival time may extend beyond 14 days due to banking processing times. For PayPal refunds, the refund arrival time is at least 14 days. However, local laws require up to 30 days for PayPal refunds in some regions. The buyer must allow up to 30 days for PayPal refunds in those regions. HK Thousand Bless Technology Co., Limited does not control PayPal's processing speed or local legal requirements. HK Thousand Bless Technology Co., Limited does not issue cash refunds.
Exchanges
HK Thousand Bless Technology Co., Limited does not process direct exchanges. The buyer must return the original shoes for a refund and then place a new order for the desired size or style. The buyer bears all shipping costs for the new order. The buyer must follow the return process for the original shoes.
Damaged or Incorrect Items
If the buyer receives damaged shoes or incorrect shoes, the buyer must contact [email protected] within 48 hours after delivery. The buyer must provide photographs of the damaged or incorrect shoes. HK Thousand Bless Technology Co., Limited covers return shipping costs for damaged or incorrect items. HK Thousand Bless Technology Co., Limited sends a replacement or issues a full refund at the buyer's choice. HK Thousand Bless Technology Co., Limited does not require the buyer to pay return shipping for damaged or incorrect items.
Contact Information
For all shipping and return questions, contact HK Thousand Bless Technology Co., Limited at [email protected] or +852 9899 9404. The website is toolingbootsjjq.com. The company address is ROOM 1503-09, 15/F, CAUSEWAY BAY CENTRE, 15-23 SUGAR STREET, CAUSEWAY BAY, HONG KONG.